Privacy Policy

1. Who We Are

Prostone Ventura Concrete ("Company," "we," "us," or "our") is a licensed concrete contractor based at 1645 Callens Rd STE F, Ventura, CA 93003. This Privacy Policy describes how we collect, use, and protect information gathered through this website.

2. Information We Collect

We only collect information you voluntarily provide to us. This may include:

• Contact information - name, phone number, and email address submitted via our contact or estimate request form.
• Project details - a description of your concrete project, service address, and any notes you include in your message.
• Technical data - standard server logs may capture your IP address, browser type, and pages viewed. This data is collected automatically and used only for website security and performance.

We do not collect payment information through this website. Payments are handled separately in person or via third-party payment processors and are not governed by this policy.

3. How We Use Your Information

Information you provide is used to:

• Respond to your estimate request or inquiry
• Schedule and complete your concrete project
• Send project-related communications (confirmations, follow-ups)
• Improve the quality of our services

We do not use your information for unrelated marketing communications without your explicit consent, and we do not sell your information to third parties.

4. Contact Forms and Third-Party Form Providers

Our contact form is powered by Tally (tally.so), a third-party form provider. When you submit a form, your data passes through Tally's servers before being delivered to us. Tally's use of that data is governed by their own privacy policy, available at tally.so/privacy-policy.

5. Cookies and Tracking

This website may use basic session cookies necessary for the site to function correctly. We do not use advertising cookies, retargeting pixels, or behavioral tracking cookies. If we add analytics tools in the future, this policy will be updated to reflect that change.

6. Data Retention

We retain inquiry and project information for as long as reasonably necessary to fulfill the purpose for which it was collected, comply with applicable legal requirements, or resolve disputes. If you would like your information deleted, you may contact us using the information in Section 9.

7. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, or loss. This website is served over HTTPS. However, no method of internet transmission is 100% secure, and we cannot guarantee absolute security.

8. California Privacy Rights (CCPA)

If you are a California resident, you have the right to:

• Know what personal information we collect about you
• Request deletion of your personal information
• Opt out of the sale of your personal information (we do not sell personal information)
• Non-discrimination for exercising your privacy rights

To exercise these rights, contact us using the information in Section 9. We will respond within 45 days of receiving a verifiable request.

9. Contact Us About This Policy

If you have questions about this Privacy Policy or how we handle your information, contact us at:

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last updated" date at the top of this page. Your continued use of the website following any changes constitutes acceptance of the updated policy.