Privacy Policy

Our Commitment to Your Privacy

At ProStone Ventura Concrete, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect information when you visit our website or use our services.

We understand that your privacy is important. This policy is designed to help you understand what information we collect and how we use it. By using our website or services, you agree to the collection and use of information as described in this policy.

Information We Collect

We collect information that you provide directly to us when you request a quote, contact us, or use our services. This may include:

• Your name and contact information, including phone number and email address
• Your property address and details about your project
• Payment information when you hire us for services
• Communication preferences and any other information you choose to provide

We also automatically collect certain information when you visit our website, such as your IP address, browser type, device information, and how you interact with our site. This information helps us improve your experience and understand how our website is being used.

How We Use Your Information

We use the information we collect to:

• Provide quotes and estimates for concrete services
• Schedule and complete your concrete projects
• Communicate with you about your project or service requests
• Process payments and maintain records
• Send you updates, newsletters, or promotional materials if you have opted in
• Improve our website and services
• Comply with legal obligations and protect our rights

We only use your information for the purposes described in this policy or as disclosed to you at the time of collection. We do not sell your personal information to third parties.

Information Sharing

We do not sell or rent your personal information to third parties. We may share your information in the following circumstances:

• With service providers who help us operate our business, such as payment processors, scheduling tools, or email services
• With contractors or suppliers as necessary to complete your project
• When required by law or to respond to legal processes
• To protect our rights, property, or safety, or that of our customers or others
• In connection with a business transfer, such as a merger or sale of assets

Any third parties we work with are required to keep your information confidential and use it only for the purposes we specify.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience. Cookies are small text files stored on your device that help us remember your preferences and understand how you use our site.

We use cookies to:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Improve our website performance and user experience
• Track the effectiveness of our marketing efforts

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.

Third-Party Services

Our website may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these external sites or services. We encourage you to review their privacy policies before providing any personal information.

We use Tally for our contact forms. Information submitted through these forms is subject to both our privacy policy and Tally's privacy policy. We also use Google Maps to display our location, which is subject to Google's privacy policy.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. We use industry-standard security practices, including encryption for sensitive data and secure servers.

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security. You provide information at your own risk.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law. Project records and financial information are typically retained for several years for tax and legal purposes.

When we no longer need your information, we will securely delete or anonymize it so it can no longer be associated with you.

Your Rights and Choices

You have certain rights regarding your personal information:

• You can request access to the personal information we have about you
• You can request corrections to inaccurate or incomplete information
• You can request deletion of your information, subject to certain legal exceptions
• You can opt out of receiving marketing communications from us
• You can object to certain uses of your information

To exercise any of these rights, please contact us using the information provided at the end of this policy. We will respond to your request within a reasonable timeframe.

California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA). You have the right to know what personal information we collect, use, and share. You also have the right to request deletion of your personal information and to opt out of the sale of your information.

We do not sell personal information as defined by the CCPA. To exercise your CCPA rights, please contact us using the information below. We will not discriminate against you for exercising your rights.

Children's Privacy

Our services are not directed to children under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will delete the information.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on this page with a new "Last Updated" date.

We encourage you to review this policy periodically. Your continued use of our website or services after any changes indicates your acceptance of the updated policy.

Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us:

ProStone Ventura Concrete
1645 Callens Rd STE F
Ventura, CA 93003
Phone: (805) 833-5370
Email: hi@venturaconcretecompany.com